Charles River Community Health (“CRCH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share while using our website.

This Website Privacy Policy explains how information may be collected, used, and protected when you visit or interact with the Charles River Community Health website.

This policy applies to the public website only and does not replace or modify Charles River Community Health’s HIPAA Notice of Privacy Practices related to protected health information and patient medical records.

HIPAA Notice of Privacy Practices

Charles River Community Health’s HIPAA Notice of Privacy Practices regarding protected health information and patient medical records can be viewed here:

View HIPAA Notice of Privacy Practices.

Information We Collect

When you visit our website, certain information may be collected automatically or voluntarily submitted by you.

Information You Voluntarily Provide

You may voluntarily provide information through:

• contact forms
• appointment request forms
• newsletter sign-ups
• email communications
• other website forms or inquiries

This information may include:

• name
• email address
• phone number
• general message content
• other information you choose to provide

Please do not submit sensitive medical or protected health information through public website forms unless explicitly directed through a secure patient portal or secure communication system.

Automatically Collected Information

Like most websites, we may automatically collect limited technical and usage information, including:

• browser type
• operating system
• device type
• IP address
• pages visited
• time spent on pages
• referring websites
• general website interaction data

This information helps us improve website functionality, accessibility, content, and user experience.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to support website functionality and better understand how visitors use the site.

Cookies may be used for:

• website performance
• analytics and reporting
• user preferences
• accessibility and functionality improvements

Visitors may manage cookie preferences through the website’s privacy preference tools.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.

Google Analytics may collect information such as:

• pages visited
• browser and device information
• approximate geographic region
• time spent on pages
• website interaction data

Charles River Community Health uses this information to improve website performance, accessibility, navigation, and overall user experience.

Google Analytics tracking on this website operates under a consent-based privacy model. Non-essential analytics tracking is activated only after a visitor provides consent through the website’s privacy preferences controls.

Visitors may accept or reject non-essential analytics cookies at any time.

For more information about how Google collects and processes data, please visit:

https://policies.google.com/technologies/partner-sites

Third-Party Services & Links

This website may contain links to third-party websites, applications, or services that are not operated or controlled by Charles River Community Health.

We are not responsible for the privacy practices or content of external websites or third-party services.

Visitors are encouraged to review the privacy policies of external websites before providing personal information.

Data Security

Charles River Community Health takes reasonable administrative, technical, and organizational measures to help protect website information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Patient Portals & Secure Systems

Certain services, including patient portals or secure medical systems, may be operated through separate secure platforms governed by additional terms, privacy practices, and security requirements.

Protected health information (PHI) submitted through secure patient systems is governed by applicable healthcare privacy laws and Charles River Community Health’s HIPAA Notice of Privacy Practices.

Your Privacy Choices

Visitors may:

• accept or reject non-essential cookies
• manage privacy preferences at any time
• request information about website privacy practices where applicable

Privacy preference controls are available through the website’s privacy settings tools.

Children’s Privacy

This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through the public website without appropriate consent.

Changes to This Policy

Charles River Community Health may update this Website Privacy Policy periodically to reflect operational, legal, or technology changes.

Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Website Privacy Policy or website privacy practices, please contact:

Charles River Community Health

[email protected]

617-208-1515

Joseph M. Smith Building, 495 Western Ave, Brighton, MA 02135