After a brief pause, we are bringing the voice of the patient back to our practice in a formal way through a phone and text-based patient survey. There are a lot of positives, and some areas where we could improve (for example, the difficulty at times in booking an appointment due to our limited access for adult patients). When a patient is highly dissatisfied, we reach out to discuss their concern. Here are a few of the comments we received in April:
“What I liked most is how all of the staff cared for my daughter. I liked how they explained everything, and because I don’t speak English, they tried in that way to help me. I liked that so much.”
“I liked how the nurse, the nurse assistant, and the medical assistant explained things to me and how well they treated me. There are great professionals at the center.”
“Before, I had taken my child to another psychologist, but my child did not speak. What I liked most about my last visit was that with this provider, in Waltham, my child had the confidence to speak.”
We will continue to share comments from out patients in the coming weeks and months. These are extremely helpful to us in our goal of continually improving the quality of care we provide our community.
