Patient Rights and Responsibilities
Charles River Community Health Staff
- Respect and support the rights of the patient
- Recognize each patient as an individual with unique health needs
- Respect each patient’s personal dignity
- Provide considerate and respectful care based upon the patient’s individual needs.
In providing care to each individual, the staff will:
- Involve patients in all aspects of care and include the family when available and appropriate in care decisions.
- Respect the cultural, psychosocial, spiritual, and personal values of patients.
- Obtain consent (or permission) for treatment; provide a chaperone during a clinical visit as necessary and/or when requested by the patient
- Give patients information re: his/her condition, planned treatments and procedures, the potential benefits of the treatment as well as possible unfavorable results and alternative treatments or procedures.
- Give patients the name of the primary physician/dentist/other practitioner responsible for their care and the name of others involved in their care.
- Maintain confidentiality of patient information.
- Communicate clearly to insure that the patient has the information necessary to maintain/improve health status.
- Communicate clearly to insure that the patient knows how to obtain information from those at the Health Center (for example, how to make an appointment, when and how to call the doctor/dentist/nurse practitioner/nurse/others when there is a need etc.)
- Try to resolve all issues in a timely way and communicate to patients the process in place for filing of complaints.
The Staff of Charles River Community Health recognizes that providing care is a mutual effort and believes that the patient, family members or significant other has the following responsibilities:
- To provide accurate and complete information regarding health matters, including all changes that happen during the course of care and treatment.
- To follow the treatment plan as established by the care provider with the patient.
- To assume responsibility for his/her actions in the event that the patient does not follow the established plan of care.
- Notifies the Health Center 24 hours in advance if there is a need to cancel an appointment and 48 hours in advance for mental health/counseling appointments.
- Provide the Health Center staff with accurate information so that appropriate determinations can be made regarding services, fees and whether or not the patient is covered by a health insurance.
- Pays for services as promptly as possible.